Policies

FIRST TIME CLIENTS

First timers must be checked in and in class by the start time or they will not be allowed in. We teach warm-up and proper form in the first 5 minutes, and it’s critical that first-time clients receive this instruction before taking class.

RUNNING LATE

Running late but on your way? Give us a call at (631) 681-3270 or (732) 598-0058 and we’ll hold your spot for 5 minutes after class start time! If you do not call or check in by class start time your spot will be given away to someone on the waitlist. No one will be admitted into class more than 5 minutes after class start.

WAITLIST

If a class is fully booked, you can opt to be placed on the waitlist, and we will notify you via email if a spot opens up. If you don’t get a notification in advance, but you’re in the neighborhood, we encourage you to drop i the studio to see there are any last-minute cancellations or no-shows.

EARLY/LATE CANCELLATION

Class reservations may be cancelled without penalty up to 24 hours before the scheduled class. Each class not cancelled within the 24 hour deadline will result in a loss of one class from the purchased series. Monthly members may cancel up to 24 hours before the scheduled start of class, but will be assessed at $20 late cancellation fee for cancellations made with less than 24 hours notice.

REFUNDS & EXPIRATIONS

All class pack, personal training sessions and membership purchases are final. No refunds, no exceptions. Single and Intro Class Passes expire 1 month from date of purchase. 3 and 5-Class Packs expire 6 months from date of purchase. 10-Class Packs and 20-Class Packs expire 12 months from date of purchase. The Monthly Membership is in effect for 30 days starting on the contract start date and automatically renews unless cancelled at least 30 days in advance of the next billing date. Personal Training sessions expire 90-days from date of purchase.